FAQ
Q. Are you multi - destination transfer agents ?
A. No, Menorca Airport Transfers are based in the Balearic Islands
(of Majorca, Menorca , Ibiza) and are fully licensed by the Balearic
Tourism Council. We are full members of AVIBA (Spanish ABTA).
We are not multi destination agents operating from offices far
away from the Balearic Islands, demanding payment up-front, then
passing transfer work onto local agents. Important details such
as flight delays, change in passenger numbers, last minute hotel
changes and location changes we can deal with instantly as we
are here.
Q. Can I change transfer details after making the initial
booking?
A. We are happy to change any details of your transfers up to
24 hours before arrivals. Just an email to us with your new transfer
details is all that is required.
Q. How do we pay for transfers?
A. Payment for transfers can either be made in advance by credit
card, or by euro cash paid directly to the driver who does the
first service.
Q. Where are we met in Mahon airport?
A. As you exit baggage collection into airport arrivals your
driver / airport representative will be waiting with a greeting
sign displaying your name. Incoming flights are monitored to ensure
the transfer vehicle is always waiting for you.
Q. What do we
do if, by any chance, we don't see our driver when we come out
of the baggage hall (see Our Meeting Point 1 on plan)?
A. Although it is a very unlikely situation, should this happen,
stand with your back to the door you have just come out of after
collecting your luggage, look in front to your right and you will
see a row of kiosks. Go to our Meeting Point 2 (see plan) and
announce your arrival. Otherwise we can be contacted at all times
on the telephone number given with your confirmation details.
Q. We are staying in a private villa in a secluded location,
is that a problem?
A. No, many of the private villas we transfer passengers to are
in ' out of the way ' locations. However, we do ask for a mobile
telephone number so our transfer control office can confirm departure
details and villa location with you a couple of days before return.
Villa rental companies often will not release addresses and
directions to private villas/ apartments until 2 weeks before
arrival, but it is very important that we receive these details
at least a week before your arrival in Menorca. Many of the villas
in Menorca are in places that are difficult to reach and we need
time to check them out to ensure the size of vehicle you need
can actually get up to your holiday home. Also, normally you receive
the directions in English and we must translate them for our drivers.
Q. Are there any extra charges not in the quoted transfer
price?
A. All prices quoted are fully inclusive for passengers with
2 pieces of normal luggage each. There may be extra charges for
child seats, golf equipment and cycle bags / boxes. Details available
on request. Please note there is no extra charge for early morning,
weekend, bank holiday or fiesta days airport pick ups. Nor do
we have varying rates between hours of the day or charge a late
arrival waiting fee when flights are delayed.
Q. What happens if my flight gets delayed?
A. All incoming flights are monitored for any delays to ensure
pre-booked transfer vehicles are always waiting. There is no charge
for delayed flight waiting times.
Q. Can I organise return transfers when in Menorca?
A. All transfer passengers are provided with contact telephone
numbers to book returns transfers or change return details when
here. However, if you have the return details at time of booking
arrival transfers it is better to reserve return transfers then
Q. Do I need to confirm my return pre-booked transfer?
A. Although your return booking is in our system, please confirm
the return with our office (not with the arrivals driver), either
by telephone or email, at least 24 hours before, to ensure we
have all the correct details. You can do so either by email, fax
or telephone.